Purchasing 

What is your engagement process?

We have a large selection of in-stock, ready to ship pieces available for try on in our NYC showroom. If we don’t have exactly what you are looking for, we procure a selection of stones based on your preferences to fit one of our custom designs.

 

Can a ring be resized?

Yes, we offer one resize complimentary. Each additional resize afterwards is $150. Custom rings are made in the size requested so will incur a fee to resize. Please note clients are responsible for shipping fees.

 

Do you do custom work?

Yes! We love collaborating closely with our clients to create one-of-a-kind pieces that they treasure. Custom work starts at $20k. If you are interested in working with us on a custom piece, email us at info@arielleratner.com.

 

Can I special order something - like an earring in rose gold?

Absolutely! Email info@arielleratner.com with what you are interested in.

 

What’s the difference between modern and antique diamonds?

Whilst modern diamonds offer serious surface sparkle, old cut diamonds scintillate deeply and draw the eye inwards. At Arielle Ratner, we're passionate about the way antique diamonds capture and play with light, which is why we've become an expert in sourcing them. We have an eye for quality and access to the very best of what exists on the market. 

Diamonds are mined and cut by the millions each year, but only a limited number of antique cut diamonds are still in circulation today. These precursors to our modern-day round brilliant cuts have wider, more geometric facets, resulting in pops of sparkle instead of the disco ball dazzle we see in diamond cuts today. They’re perfectly imperfect, and that’s part of their charm. 

Old mine and old European cut diamonds are the most common of the antique diamond cuts, and the history and technique behind them is fascinating. Diamond cutters in the 18th and 19th centuries were inventive in their approach, assessing every diamond individually and making cuts to bring out the best color and sparkle for each stone. The diamonds were meant to dazzle under the era’s low-light conditions such as candles and gas lamps. Cutting by hand and eye-balling the cuts meant that no two diamonds would ever be the same.

 

Do you only work with antique diamonds?

No, we work with modern cut diamonds as well. We have an affinity for antique diamonds for their chunky facets, depth, and hand-cut unique shapes, but a beautifully cut modern diamond can sometimes work better for design. 

 

Are your stones GIA Certified?

Yes, all of our stones are GIA certified.

 

If I already have the diamond, can you make the setting?

Yes, we take on a few resetting projects a month. We love to give new life to your old stones! We reset heirloom stones only, not newly acquired stones. The diamond has to be pre-owned, have all the paperwork! Email info@arielleratner.com to find out more about our resetting process.

 

Do you offer engravings on your rings?

Yes we can offer engravings for an additional fee.

 

Do you sell men’s rings?

Yes! We have a small selection of men's bands that can be found here.

 

Appointments

How can I schedule an appointment?

Feel free to schedule your appointment on our booking platform - Appointments

 

What’s the best way to do an inquiry if I’m out of state or in another country?

We will schedule an initial call with you. To do so, email info@arielleratner.com to get started.

 

Do you have stockists?

We don’t have any stockists as we are direct-to-consumer.

 

Shipping, Returns & Exchanges

 

What is your return policy?

All sales are final.

 

How are the jewels shipped?

We ship through a proprietary shipping platform, all shipments are fully insured.

 

Do you ship internationally?

We can. If you are interested, we can send you a quote for shipping. Clients are responsible for shipping fees as well as taxes and duties associated with the import.